Privacy Policy

Last updated: 2024-01-15

1. Introduction

Opscel Limited ("we", "us", "our", or "Opscel") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are registered with the Information Commissioner's Office (ICO) under registration number ZA123456.

Data Controller:
Opscel Limited
123 Innovation Street, Floor 3, London, EC1A 1BB, United Kingdom
Company Registration Number: 12345678

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and job title when you register for an account.
  • Payment Information: Billing address and payment card details (processed securely by our payment provider).
  • Job Data: Information about jobs, customers, sites, equipment, and certificates you create within the platform.
  • Communications: Any correspondence you send to us, including support requests and feedback.

2.2 Information Collected Automatically

  • Usage Data: How you interact with our services, features used, and time spent.
  • Device Information: Device type, operating system, browser type, and IP address.
  • Location Data: Approximate location based on IP address; precise location only with your explicit consent for field services features.
  • Cookies: See our Cookie Policy for details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our operations management platform.
  • Account Management: To create and manage your account, process payments, and provide customer support.
  • Communication: To send service updates, security alerts, and support messages.
  • Marketing: To send promotional communications (with your consent) which you can opt out of at any time.
  • Analytics: To understand how our services are used and to improve user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.
  • AI Features: To power our AI-assisted features such as document analysis, voice transcription, and intelligent suggestions. Your data is processed securely and not used to train general AI models.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract: Processing necessary to perform our contract with you (providing our services).
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud.
  • Consent: Where you have given explicit consent (e.g., marketing communications).
  • Legal Obligation: Processing necessary to comply with UK law.

5. Data Sharing

We may share your personal data with:

  • Service Providers: Third-party companies that help us deliver our services (hosting, payment processing, analytics). All providers are contractually bound to protect your data.
  • Your Organisation: If you use Opscel as part of an organisation, administrators may access your account data.
  • Legal Requirements: When required by law, court order, or to protect our legal rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

6. Data Storage and Security

Your data is stored on secure servers located in the United Kingdom. We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (TLS) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures
  • Staff training on data protection

7. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (e.g., tax records for 7 years)
  • Resolve disputes and enforce our agreements

When you close your account, we will delete or anonymise your personal data within 90 days, unless retention is required for legal purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Request your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes.
  • Rights Related to Automated Decision-Making: Not to be subject to decisions based solely on automated processing.

To exercise any of these rights, please contact us at privacy@opscel.com. We will respond within one month.

9. International Transfers

Your data is primarily processed within the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses approved by the ICO
  • Binding Corporate Rules where applicable

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. The "Last updated" date at the top of this page indicates when this policy was last revised.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at privacy@opscel.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact:

Data Protection Officer
Opscel Limited
123 Innovation Street, Floor 3, London, EC1A 1BB, United Kingdom
Email: privacy@opscel.com