1. Introduction
These Terms of Service ("Terms") govern your access to and use of the services provided by Opscel Limited (trading as "Opscel"), a company registered in England and Wales under company number 12345678, with its registered office at 123 Innovation Street, Floor 3, London, EC1A 1BB, United Kingdom.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
2. Definitions
- "Services" means the Opscel operations management platform, including our website, web application, mobile applications, and any related services.
- "User", "you", "your" means the individual or organisation accessing our Services.
- "Account" means your registered account with Opscel.
- "Content" means any data, text, images, documents, or other materials uploaded to or created within the Services.
- "Subscription" means your paid access to our Services.
3. Account Registration
3.1 Eligibility
To use our Services, you must be at least 18 years old and have the legal authority to enter into these Terms. If you are registering on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised access
- Ensuring your account information is accurate and up-to-date
4. Use of Services
4.1 Permitted Use
You may use our Services for legitimate business purposes in accordance with these Terms. This includes managing jobs, creating documentation, scheduling engineers, and generating compliance certificates.
4.2 Prohibited Use
You must not:
- Use the Services for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorised access to our systems or other users' accounts
- Transmit any viruses, malware, or harmful code
- Interfere with or disrupt the integrity or performance of the Services
- Reverse engineer, decompile, or attempt to extract the source code of the Services
- Use automated systems (bots, scrapers) without our written permission
- Resell or redistribute the Services without authorisation
- Use the Services to store or transmit illegal content
5. Subscriptions and Payment
5.1 Subscription Plans
Our Services are provided on a subscription basis. Details of available plans, features, and pricing are available on our website. We reserve the right to modify our pricing with reasonable notice.
5.2 Payment Terms
- Subscriptions are billed in advance on a monthly or annual basis
- All fees are quoted in British Pounds (GBP) and are exclusive of VAT unless stated otherwise
- Payment is due upon invoice
- We accept payment by credit/debit card and direct debit
5.3 Refunds
Subscription fees are generally non-refundable. However, if you cancel within 14 days of your initial subscription (cooling-off period under the Consumer Contracts Regulations 2013), you may be entitled to a refund. Please contact us to discuss your circumstances.
6. Your Content
6.1 Ownership
You retain ownership of all Content you upload to or create within the Services. We do not claim any ownership rights over your Content.
6.2 Licence to Us
By using our Services, you grant us a limited licence to host, store, backup, and display your Content solely for the purpose of providing the Services to you. This licence terminates when you delete your Content or close your account.
6.3 Your Responsibilities
You are solely responsible for:
- The accuracy and legality of your Content
- Ensuring you have the right to upload and use your Content
- Maintaining backups of your critical data
- Complying with industry regulations regarding documentation and certificates
7. AI Features
Our Services include AI-powered features for document analysis, data extraction, and intelligent suggestions. You acknowledge that:
- AI-generated outputs should be reviewed for accuracy before use
- AI features are provided as tools to assist, not replace, professional judgement
- You remain responsible for the accuracy of all certificates and compliance documentation
- We continuously improve our AI, but do not guarantee 100% accuracy
8. Intellectual Property
The Services, including all software, designs, text, graphics, and other materials, are owned by or licensed to Opscel Limited and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of our Services without our written consent.
9. Third-Party Services
Our Services may integrate with third-party services (e.g., payment processors, accounting software). Your use of such services is subject to their respective terms and conditions. We are not responsible for the availability or performance of third-party services.
10. Availability and Support
10.1 Service Availability
We strive to maintain high availability of our Services. However, we do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
10.2 Support
We provide customer support during our business hours (Monday - Friday, 9:00 AM - 5:30 PM GMT). Support is available via email at support@opscel.com.
11. Limitation of Liability
11.1 Exclusions
To the maximum extent permitted by law, we shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Any damages arising from your use of or inability to use the Services
- Any third-party claims
11.2 Cap on Liability
Our total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
11.3 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
12. Indemnification
You agree to indemnify and hold harmless Opscel Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your:
- Use of the Services
- Violation of these Terms
- Violation of any third-party rights
- Content you upload or create
13. Termination
13.1 Termination by You
You may terminate your account at any time by contacting us. Upon termination, you will lose access to the Services, and we will delete your data in accordance with our Privacy Policy.
13.2 Termination by Us
We may suspend or terminate your access to the Services if you violate these Terms or for any other reason with reasonable notice. In cases of serious breach, we may terminate immediately without notice.
13.3 Effect of Termination
Upon termination, your right to use the Services will cease immediately. Sections of these Terms that by their nature should survive termination will remain in effect.
14. Changes to Terms
We may update these Terms from time to time. We will notify you of significant changes via email or through the Services. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Services.
- Severability: If any provision of these Terms is found invalid, the remaining provisions will continue in effect.
- Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
- Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights at any time.
17. Contact Us
For any questions about these Terms, please contact us:
Opscel Limited
123 Innovation Street, Floor 3, London, EC1A 1BB, United Kingdom
Email: hello@opscel.com
Phone: +44 (0)20 1234 5678