Customer Notifications
Automatic emails to your customers when a visit is booked, moved or cancelled, the evening before a visit, and when a job is completed, cancelled or put on hold. What is sent, who receives it, how to switch it on, and what the office can see.
Last updated: 17 September 2026
Availability
Roles: Super Admin, Admin (Settings → Customer notifications)
Default: Off — nothing is emailed until you switch it on
30-Second Version
Customer notifications send a short, plain email from your company to the site contacts on a job when something they care about happens: the visit is booked, moved or cancelled, a reminder the evening before, and when the job is completed, cancelled or put on hold.
There is nothing to remember to press. Opscel checks every ten minutes for jobs whose schedule or status has changed and sends one email per change — a booking edited five times in three minutes produces one email with the final details, not five.
Customers do not need a portal login to receive them. If a contact does have portal access, the email also carries a "View in your customer portal" button that opens the job.
What Customers Receive
| When it goes out | Switch | |
|---|---|---|
| Your visit is booked | A visit is booked with a date on a job the customer can see | Visit booked, rescheduled or cancelled |
| Your visit has been rescheduled | The date or time of an upcoming visit changes | Visit booked, rescheduled or cancelled |
| Your visit has been cancelled | An upcoming visit is removed or cancelled | Visit booked, rescheduled or cancelled |
| Reminder: visiting tomorrow | The evening before a booked visit, at the hour you choose (default 4 pm) | Reminder the day before a visit |
| Work completed | The job is marked completed | Job completed |
| Job cancelled | The job is cancelled | Job cancelled |
| Job on hold | The job is put on hold (off by default — holds are often internal) | Job put on hold |
What Each Email Contains
- •Your company name in the heading and as the sender name, with replies going to your company email
- •The job number and title, and the site address
- •For visits: the date written out in full, the time (or "Time to be confirmed" when no time has been set), and the engineer's first name if one is assigned
- •Your phone number and email address for questions
- •A "View in your customer portal" button, only for contacts who have portal access
- •An unsubscribe link in the footer (see below)
What Is Never Sent
Emails are built from the same customer-safe information the portal shows. They never include prices, costs or margins, internal or engineer notes, GPS locations, work summaries, or anything about invoicing status. Draft jobs are never emailed about, and a job is only ever described by the details the customer would see on their own portal.
Need More Help?
If you're stuck or need assistance, our support team is here to help.